Thank you for booking with Lausons Property Management Ltd, we are looking forward to hosting your stay.
Booking Terms and Conditions
Section 1: Lausons Property Management Ltd Bookings
1. Payments & Cancellations:
A booking is only secured once the 30% deposit is paid in full and received by Lausons Property Management Ltd
The remining balance payment for your stay will be due 6 weeks before your check in date.
All payments should be made online via our website or payment link. Feel free to reach out with any concerns on this at info@lausonsproperty.co.uk
If we do not receive balance payment when due, we reserve the right to cancel the booking and release the dates, which will result in the loss of deposit.
Cancellation requests can be processed within the guest portal (details of which will be emailed to you upon booking)
Alternatively, cancellation requests can also be put in writing and emailed to info@lausonsproperty.co.uk
If a booking is cancelled less than 90 days before your stay, contractually no paid monies are due to be refunded. However, we will endeavour to work with you to move your holiday or resell your dates and issue partial refunds.
A refundable damage deposit of 30% is held and automatically released in full after your stay, pending no damage. The amount does not limit liability, claims may be made against you should the damage exceed the deposit amount.
Should your party numbers increase or decrease we must be informed at least 7 days before your stay.
Lausons Property Management Ltd reserve the right to cancel any booking within 48 hours due to any errors in pricing or calendar availability.
If Lausons Property Management Ltd have to cancel your booking due to issues at the property you will be offered an alternative date or suitable alternative accommodation for your original dates.
We cannot be responsible for any issues preventing you and/or your guests attending the booking which are out of our control. We highly recommend that you take out suitable insurance to cover cancellation and emergency expenses.
2. Cleaning & Fees
The Guest is responsible for leaving the accommodation in good order and in a clean condition; otherwise, an additional cleaning charge can be levied.
Please note this includes not wearing outdoor shoes on carpeted areas. If carpets are dirty and require professional cleaning, this cost will be passed on to the guest.
All of our homes are strictly no smoking or no vaping indoors at any time. Should this be breached additional charges of £250 will be charged to cover additional cleaning costs.
3. Guest Responsibility
The supervision of children, babies, dogs and any adults requiring care remains the responsibility of the guest at all times. Guests should put all furniture etc. back to where it was at the beginning of the rental period.
4. Complaints
Please contact us during your stay at lauren@lausonsproperty.co.uk with any complaints, or reasonable requests, so that we have the opportunity to help rectify your complaint and / or accommodate your request in reasonable time during your stay. We are locally based and operate extended hours to assist in such requests.
5. Disputes
Disputes cannot be considered unless notified during the Guests’ stay in the property and emailed across to lauren@lausonsproperty.co.uk. It is the duty of Guests to minimise any loss to them and therefore it is their responsibility to inform Lausons Property Management Ltd at the earliest possible opportunity of any problem. This at a minimum includes picture evidence before the guests rectifying any issues themselves.
Accidents caused during the holiday are not the liability of Lausons Property Management Ltd. However, the responsibility for the upkeep of the property and any relevant Health and Safety considerations lie with the Owner and Lausons Property Management Ltd. Complaints received after departure cannot be accepted as the Owner and or Lausons Property Management Ltd have not had the opportunity to resolve the complaint at the time and during the stay.
6. Liability
The Agent does not accept responsibility for any material loss, damage, additional expense or inconvenience directly or indirectly caused by or arising out of the property, its plumbing, gas, electrical services or exceptional weather. No responsibility is accepted for loss or damage of property. The maximum liability accepted by the agent/owner will be the total cost of the holiday as paid by the guest to the agent. No other expenses such as travelling costs or alternative accommodation will be accepted.
The maximum liability accepted by the Lausons Property Management Ltd will be the total cost of the holiday as paid by the guest to the Lausons Property Management Ltd. No other expenses such as travelling costs or alternative accommodation will be accepted.
7. Waiver
The failure of the Owner to enforce or exercise, at any time or for any period of time, any term of, or any right pursuant to this agreement does not constitute, and shall not be construed as a waiver of such term or right.
8. CCTV Systems
9.1. Where exterior CCTV has been installed, they do not look inside the property. Your privacy will be respected at all times. Footage is kept safe, and only retained for as long as necessary, and deleted when no longer needed
9. Electric Vehicles
Where electric vehicles charging points are not included, please review our Guest Manual/ Interactive Guide to locate the nearest electric charging point. Please utilise professional facilities for charging cars. Guests found charging vehicles at homes where there is not a charging point set up will incur fines.
Section 2: House Rules
Please carefully read such rules before signing. They may appear quite strict, but this is to ensure the homes are treated and maintained to the best possible standards.
• We ask all guests to be respectful of other residents, staff and neighbours. If these rules aren’t adhered to we reserve the right to ask you to leave the premises.
• Each property has a maximum guest capacity for sleeping purposes, this must not be exceeded due to existing H&S and Fire Risk Assessment procedures.
• Any accidents, breakages or damage to any items must be reported to management as soon as possible, at a minimum on the day of the accident and worst case before you leave.
• We cannot be held responsible for any personal accidents or damage caused to personal property due to ignoring house rules and instructions.
• We cannot be responsible for the return of personal belongings left during your stay.
• We are not responsible for vehicles left on or near the premises and please park your cars in the car parking spaces provided and be considerate to any neighbours.
• No smoking indoors at any time, any breach of this will result with a cleaning cost of £250
• We ask all guests to clean the BBQ down after use. If the BBQ is left uncleaned we reserve the right to charge a £50 fee to get this cleaned.
• When pets are in your group, please ensure they are kept off sofas and do not sleep on the beds.
• We encourage all of our guests to invest in travel insurance before your stay, this will cover you in case of any issues meaning you are not able to attend your booking and cancellation is not possible. The agent nor the owner cannot be held responsible for any guests unable to attend our properties due to issues out of our control.
Section 3: Hot Tub Rules
All guests must shower each time before using the hot tub and to ensure all make up, fake tan and sunscreen is removed.
• Extreme caution must be exercised to prevent unauthorised access by children. The hot tub cover must always remain closed unless a responsible adult is present.
• No one under 12 is permitted in the tub. Children’s skin is delicate and can be particularly susceptible to skin complaints following hot tub use.
• Remind everyone that wet surfaces can be very slippery. Make sure everyone takes care entering and leaving the tub.
• Under no circumstances remove the operating panel on the tub.
• Do not remove suction fittings (filter standpipes) located in the filter compartment.
• Do not jump into the hot tub.
• People with infectious diseases should not use the tub.
• Keep all loose articles of clothing or hanging jewellery away from rotating jets and other moving components.
• No glass around the hot tub.
• No pets in the hot tub.
*To reassure guests, Hot tubs are always emptied, cleaned and refilled with fresh water between bookings. As a result, the hot tub may not reach optimum temperature by check in time.
*Please note that a member of staff may visit during your stay to check the water and balance chemicals as necessary.
It is vital that the hot tub stays clean for your own safety. Dirty water can result in the water imbalances which can diminish the effectiveness of the sanitising chemicals. This in turn can lead to hazards to the user’s health. Over-use of the hot tub and prolonged use by individuals can lead to skin irritation and rashes.
If the hot tub is overused and the water becomes dirty, we will need to drain down, sanitise, and refill it. Guests should be aware that failure to maintain a clean hot tub may lead to it being put out of use during your stay. The hot tub must not be used unless the water is completely clean and clear.
It is very important that the hot tub is never switched off at the mains switch (even if you are not using it).
There may be a floating Chemical Sanitising Dispenser in the hot tub. It is vital that this is left in the hot tub when the tub is not in use.
Section 3: Pets
Guests may only bring the number of pets they book in at the time of booking and pay any associated fees outlined in the booking breakdown.
Pets are not allowed upstairs, in any bedrooms or on soft furniture. Please clean up any mess after your dog, including in the grounds.
Pets should not be left unattended at a property at any time, for any reason.
It cannot be guaranteed that a garden is secure and it is the Guest’s responsibility to ensure dogs are kept under control, especially in rural areas.
Pets are not permitted at properties which state are advertised as ‘no pets’. Evidence of pets being at the property will result in additional fines and cleaning costs.
